Shipping policy

All orders are processed and shipped same business day.  Orders placed late will be processed same day and shipped the following business day.   After receiving your order confirmation email.   You will receive another notification with your tracking number and when your order has shipped. 

 

Australian and New Zealand Shipping Rates and Estimates

For orders over $99: Shipping is free using Australia Post Standard Parcel service.  

For all other orders the following shipping options are available:   

Shipping Option	Estimated delivery time	Price
Standard Parcel Post (Australia)	2 to 6 business days	$8.95
Express Parcel Post (Australia)	1 to 3 business days	$10.95
Standard International (New Zealand)	8 to 14 business days	$10.95
Express International (New Zealand)	6 to 11 business days	$12.95

International Shipping

We offer international shipping to the following geographic territories:

Region	Estimated delivery time	Price
USA, Canada, UK, Europe	6 to 27 business days	$15.95
China and Asia	6 to 27 business days	$15.95
Rest of the world	6 to 27 business days	$24.95

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bubzy Brands is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available. 

If you haven’t received your order within the standard number of days (listed above) of receiving your shipping confirmation email, please contact us at support@bubzybrands.com  with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

See our complete Returns Policy here.  

In the event that your order arrives damaged in any way, please email us as soon as possible at support@bubzybrands.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@bubzybrands.com.